Thoughts

The customer is never wrong

By July 16, 2014 September 19th, 2016 No Comments

If you find yourself litigating, debating, arguing and most of all, proving your point, you’ve forgotten something vital: people have a choice, and they rarely choose to do business with someone who insists that they are wrong.

By all means, fire the customers who aren’t worth the time and the trouble. But understand that the moment you insist the customer is wrong, you’ve just started the firing process.

Leave a Reply

Emails suck. Ours don't.

Our bi-weekly newsletter includes everything from marketing trends and tips, running and managing contest, securing websites, building an accessible web and more. Stop missing out.

Follow us on: